Quick Solutions: Getting Your Lenovo’s Fingerprint Sensor Back to Work

If you find thefingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. It’s often quite easy to fix…

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5 Fixes for Lenovo Fingerprint Reader Not Working

Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. Just work your way down the list until you find the fix that does the trick.

In case you cannot log into Windows at the moment, you can follow this tutorial to enterSafe Mode With Networking .

1. Check the fingerprint scanner
2. Update your fingerprint reader driver
3. Uninstall Lenovo Finerprint Manager and use the default fingerprint driver
4. Re-enroll your fingerprints
5. Restore system files

Fix 1: Check the fingerprint scanner

Before addressing the fingerprint reader not working problem, you might want to check the fingerprint scanner for possible hardware issues.

1. Check if there’s any grease or dust on the scanner. If yes, then gently wipe it off with a piece of clean cloth.
2. Check if there’re any scratches on the sensor. If it’s been badly scratched, then send it to a trustworthy computer repair shop or the computer vendor for repair. If the sensor is in good condition but the fingerprint reader doesn’t work, please move on toFix 2 , below.

Fix 2: Update your fingerprint reader driver

This problem may occur if you are using the wrong fingerprint reader driver or it’s out of date. So you should update your fingerprint reader driver to see if it fixes your problem. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy .

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.Driver Easy handles it all.

You can update your drivers automatically with either the 7 days free trial or the Pro version of Driver Easy. It takes just 2 clicks, and you get full support and a 30-day money-back guarantee with the Pro version:

1. Download and install Driver Easy.
2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
   
3. Click theActivate & Update button next to the flagged device to automatically download and install the correct version of this driver.

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (You’ll need the Pro version for this – when you select Update All, you’ll get a prompt to upgrade. If you’re not prepared to purchase the Pro version yet, Driver Easy provides a 7-day trial at no cost, granting access to all Pro features like fast downloads and easy installation. No charges will occur until after your 7-day trial period ends.)

4. After updating, restart your computer to take effect.

The Pro version of Driver Easy comes with full technical support . If you need assistance, please contact Driver Easy’s support team at [email protected] .

Restart your computer and see if the fingerprint reader works properly this time. If it works, then great. But if it doesn’t, move on toFix 3 , below.

Fix 3: Uninstall Lenovo Finerprint Manager and use the default fingerprint driver

If Fix 2 doesn’t work for you, then you’d probably have to uninstall the lenovo fingerprint software and the fingerprint driver (so that Windows will install the default generic one for you) to see if it works.

Here’s how:

1. On your keyboard, press the Windows logo key , then typeadd or remove programs and click onAdd or remove programs .
   

2. Locate and click onLenovo Fingerprint Manager (or,Lenovo Finerprint Manager Pro ) and clickUninstall .
   

3. ClickUninstall to confirm, then follow the on-screen instructions to finish the uninstall process.

4. On your keyboard, pressthe Windows logo key and type devmgmt.msc , then pressEnter .
   

5. Double-click onBiometric devices and then right-click onyour Lenovo fingerprint device and clickUninstall device .

6. Click Uninstall to confirm.
7. Restart your computer, then test to see if the fingerprint reader not working problem has been solved.

Fix 4: Re-enroll your fingerprints

1. On your keyboard, pressthe Windows logo key and typesign-in , then click onSign-in options .
   

2. Scroll down toWindows Hello , and clickSet up under theFingerprint section.
   

3. Follow the on-screen instructions to set up the fingerprint login.

4. Don’t forget to test if the fingerprint reader works normally this time.

Fix 5: Repair system files

Missing, corrupt, or damaged system files may cause Lenovo fingerprint reader to stop working. To eliminate this issue as a possible cause, you can try the 2 ways below to repair possible system file issues.

1. Repair & replace corrupt system files with Fortect
2. Run SFC scan

Repair & replace corrupt system files with Fortect

The Lenovo fingerprint not working issue could be caused by corrupt system files.Fortect is a tool that specializes in Windows repairing and fixing corrupt files automatically.

WithFortect , the preliminary will scan your computer’s operating system for viruses, malware, and missing, damaged, or corrupt files, then it removes all problematic files found and replaces them with new healthy files. It’s like a clean reinstall of your operating system, except that you won’t lose any user data, and all programs, and settings are exactly as they are before the repair.

Here’s how to use Fortect to repair system files on your PC:

1. Download and install Fortect.
2. Fire up Fortect and run a free scan.
3. Once finished, Fortect will generate a detailed report of your computer health, which includes all issues detected.
   
4. To fix all the issues automatically, click Start Repair (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Fortect doesn’t fix your problem).

5. Restart your computer for the changes to take effect.

If you run into any problems while using Fortect, or if it doesn’t work for you, don’t hesitate to contact Fortect support team .

Check your computer to see if the issue is fixed.

Run SFC scan

System File Checker (SFC ) is a handy feature in Windows that helps scan your system files and repair missing or corrupted system files. To run the SFC scan :

1. On your keyboard, press theWindows logo key and type cmd. Then right-click on Command Prompt and click Run as administrator .

2. ClickYes when prompted to confirm.

3. In the command prompt window, typesfc /scannow and press Enter .

It’ll take some time for the SFC to replace the corrupted system files with new ones if it detects any, so please be patient.

4. Restart your computer for the changes to take effect.

5. Check your computer to see if the problem has been fixed.

How have the fixes above helped you with your troubleshooting? Do you have any experiences or ideas to share with us? Feel free to leave us a comment below and let us know your thoughts.

Featured image by Olena Sergienko on Unsplash

• Lenovo

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